What are the responsibilities and job description for the in-office mortgage loan processor position at CrossCountry Mortgage?
CrossCountry Mortgage is a nation's leading distributed retail mortgage lender with over 7,000 employees operating across more than 700 branches, servicing loans in all 50 states. Our exceptional culture drives employee engagement, exceeds expectations, and directly impacts company success.
We foster an entrepreneurial spirit empowering every employee to be who they are, helping us move forward together. You'll receive unwavering support from all departments and total transparency from the top down.
Benefits:
- Competitive compensation plan
- Robust benefits package, including medical, dental, vision, and 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
Job Description:
The Sales Assistant supports CrossCountry Mortgage, LLC's mortgage loan officers in daily duties to increase loan production levels. They work directly with customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.
Key Responsibilities:
- Assist in reviewing mortgage loan applications and documentation, which may include phone and computer work, printing, copying, scanning, and obtaining necessary information via phone or email
- Review mortgage loan disclosure packages and deliver them to borrowers
- Review documents and entire loan files, highlighting deficiencies, and notifying mortgage loan officers and/or loan processors
- Clarify and correct information, as necessary, via phone or email
- Provide general clerical and phone support to loan officers and/or loan processors
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
Requirements:
- A minimum of 1 year of mortgage-related experience, including customer contact
- Salesforce experience, preferred
- Proficient with Microsoft Office applications
CrossCountry Mortgage offers a career, not just a job, with a robust benefit package that includes equal employment opportunity for all qualified persons without regard to Protected Characteristics. We strive to foster a culture that welcomes diversity and inclusion.
