What are the responsibilities and job description for the Customer Service Representative ONSITE $16/hr position at Crossfire Consulting?
Customer Service Representative
Contract Length: 3 months, possible conversion
Pay: $16/hr w2
Location: McDonough, GA ONSITE
Contract Length: 3 months, possible conversion
Pay: $16/hr w2
Location: McDonough, GA ONSITE
- The Customer Care Agent will proactively support and enhance the customer experience.
- The Customer Care Agent is empowered to make the best decision for each situation by thinking creatively and providing an experience where the customer is cared for.
- Professional/friendly demeanor
- Good verbal and written communication
- 1 year of Microsoft Office experience
- Customer facing experience
- 40 WPM for data entry purpose
- Responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, ownership over customer issues, and going above & beyond to address all needs.
- Provide support to customers seeking assistance with delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
- Resolve customer concerns, including proper escalation channels.
- The Agent must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
- Proactively communicating potential service issues to customers and internal personnel will be necessary.
- Ability to engage directly with customers while quickly and efficiently providing excellent customer service in real time.
- Equivalent combination of education/work experience
- Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
- Can navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals
- Strong phone etiquette, verbal and written communication, active listening, and general business professional skills
- Problem-solving, creativity and attention to detail
- Process development & root-cause analysis skill set
- Effective conflict management skills while maintaining professional composure.
- Consumer Products Industry Experience a plus
Salary : $16
