Clinic Manager - Medical Assistant

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Office Manager (OM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The OM is empowered to practice and contribute throughout the care experience. The OM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover's quadruple aim 1) decreased health care spend 2) increased quality, 3) improved member / patient engagement, 4) strong employee / provider engagement. At its core, the OM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care.

Job Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
• Handle inventory, orders, and replenish medical supplies and materials.
• Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.
• Manages Support Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider
• Hires, coaches, and develops staff. Assists in onboarding and training new team members. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).
• Manages population health programs and clinic outreach initiatives
• Leads and facilitates any event that supports client goals and member health strategies.
• Collaborates with various departments to ensure the clinic is compliant with regulatory bodies.
• Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis
• Contributes to reporting requirements related to incident reporting and compliance
• Act as the first point of contact for IT questions and issues.
• Coordinate and assist internal TechOps with support requests.
• Performs other duties as assigned

Required Qualifications

Preferred Qualifications

Physical Job Requirements

The base pay range for this position is $91,881.00 to $103,865 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.

To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

LI-Onsite

Salary : $91,881 - $103,865