What are the responsibilities and job description for the LPN Lead position at Crossover Health Management Services Inc.?
About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
The Support Staff Lead is an essential part of the collaborative patient care team that supports an exceptional patient experience. The Support Staff Lead is empowered to practice and contribute throughout the care experience. At its core, the Support Staff Lead provides direct patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. The Support Staff Lead promotes a level of care that goes beyond industry standards and strives for excellence at every step. In addition, the Support Staff Lead is responsible for directing and supervising a team of CNAs, MAs, LVNs, and / or LPNs.
Job Responsibilities
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
- Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
- Handle inventory, orders, and replenish medical supplies and materials.
- Administer medications, including injections in scope of practice.
- Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
- Manages Support Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider
- Manages population health programs and clinic outreach initiatives
- Serves as a resource to other nurses and the care team, and participate in the training and on-boarding of new support staff team members
- Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis
- Contributes to reporting requirements related to incident reporting and compliance
- Performs other duties as assigned
Required Qualifications
Preferred Qualifications
Physical Job Requirements
The base pay range for this position is $33.40 to $38 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.
To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
LI-Onsite
Salary : $33 - $38
