What are the responsibilities and job description for the Customer Service Representative position at Crossroads Seamless USA?
POSITION SUMMARY
The CSR position is a key player in working with customers, outside sales personnel, and plant personnel in producing timely and accurate sales quotes. The CSR will assist customers with their orders and quotes while building relationships and providing excellent customer service.
ESSENTIAL DUTIES and RESPONSIBILITIES
- Serve customers with speed, efficiency, courtesy, and professionalism.
- Communicate basic product and technology information to customers.
- Communicate with mill personnel as needed for order specifications.
- Process purchase orders, quotes, customer requests and other paperwork on a timely basis.
- Attend and participate in all scheduled events, including sales meetings, training classes and other business-related gatherings.
- Build positive relationships with customers by providing professional service.
- Perform other duties and assignments as assigned.
Core Responsibilities
- Model Company’s values and behaviors and the Company in a professional manner.
- Follow all company Environmental and Safety policies, procedures, and standards.
- Follow all company Quality Standards
Supervisory Responsibilities - None
Additional Responsibilities - None
QUALIFICATIONS and EDUCATION REQUIREMENTS
- Candidate must possess excellent sales and customer service skills. Excellent communication skills. Ability to work as part of a team and learn the products, terminology, and general manufacturing experience. Data entry skills required. Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions.
- 2-year minimum customer service experience or prior industry/field experience/education in a manufacturing environment.
- High degree of personal integrity in dealing with co-workers and site management personnel.
Job Type: Full-time
Pay: $15.92 - $17.70 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16 - $18
