What are the responsibilities and job description for the Customer Care Dispatcher position at Crossroads Staffing?
Job Description
Receive a high volume of inbound calls, quickly identifying the clients request or problem and efficiently providing the most effective solution. May make outbound calls to existing clients, booking appointments. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution. Express empathy and compassion, taking full ownership of the clients satisfaction. Proactively gain and maintain a full understanding of our portfolio of products and services. Effectively summarize and relay information received to both clients and internal customers. Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments. Efficiently enter accurate and detailed records of customer interactions and actions taken. Consistently follow order entry guidelines with minimal errors. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts. Skills Required
HS Diploma or GED. 2 yrs exp in a customer service, call center or dispatch role. Excellent communication skills. Able to talk and type accurately. Able to type 40WPM. Quick learner. Good attendance and reliable. Skills Preferred
HVAC, Plumbing experience preferred. Proficiency in Service Titan Dispatch. Bilingual in Spanish a plus.
Salary : $23 - $25
