Operations Software Specialist

Description

Join our team as an Operations Software Specialist and help drive efficiency and innovation in our mission to strengthen the community!

POSITION SUMMARY:  This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Operations Software Specialist plans and executes the access, auditing and centralized input of all programs, association-wide. The position is also responsible for access and auditing various operations softwares for data integrity and coordinating any necessary operational changes as well as coordinating data fixes to rectify issues discovered in audits.  The position will be responsible for ad-hoc reporting as requested by the CFO. 

ESSENTIAL FUNCTIONS:

1. Act as the data custodian for the organization, ensuring both data is as accurate and complete as possible with a large impact on a majority of the transactions of the organization.
2. Act as the custodian for user access, for various systems within the organization. 
3. Act as auditor of various systems for accuracy of data and users within the organization. 
4. Develop and oversee the overall data gathering and entry strategy for software system.
5. Identify opportunities and improve processes regarding program/schedule input and data integrity.
6. Ensures proper operating policies, procedures and work instructions for data collection and data integrity are documented and in place, and provides training as needed.
7. Research, test, implement changes and improvements to database to ensure it operates reliably.
8. Establish and evaluate success and refine activities based on analytics. Plays an integral role in the planning and execution of any software implementation processes.
9. Monitor and respond to support requests from users. Anticipates risk, implications, and possible outcomes before taking action.
10. Act as an advocate for our operators to use existing technological resources and solutions to improve the operational efficiencies and enhance daily activities within the organization.
11. Researches and identifies new technology trends that relate to the YMCA’s needs and makes recommendations. Fosters a climate of innovation to advance technology which supports the Y mission, goals, and strategies.
12. Completes reports as requested and distributes them appropriately.
13. Other duties as assigned by supervisor.

QUALIFICATIONS:

1. Bachelor's degree in business administration, information technology or related field is preferred.
2. Three or more years previous software entry level experience; understanding of technology needs and systems of YMCA.
3. Excellent data entry skills with attention to detail and accuracy daily.
4. Intermediate excel proficiency.
5. Understands YMCA business operations, procedures and computer system capabilities.
6. Ability to research and implement new technologies and solutions.
7. Skills in problem analysis and problem resolution at both a strategic and functional level.
8. Ability to communicate effectively, and to train and instruct users.

YMCA COMPETENCIES (Team Leader):

The National YMCA Mission:

“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”

Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.

Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.

Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement.

Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Visual, auditory, and verbal ability to communicate effectively.
• Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Sedentary work environment with extended periods of computer use, requiring strong attention to detail and focus. Occasional movement and breaks from the desk may be necessary to promote ergonomic health.
• Always maintain a neat and professional appearance.

Qualifications

Salary : $18 - $24