What are the responsibilities and job description for the Crowley Kia Service Advisor position at Crowley Auto Group?
Job Details
Job Location: CROWLEY KIA - Bristol, CT
Salary Range: Undisclosed
Kia Service Advisor
Crowley Auto Group is looking for a talented Service Advisor to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team. The ideal candidate will flourish in a fast-paced and professional workplace.
Responsibilities
- Ascertains automotive problems and services by listening to the customer's description of symptoms; clarifying the description of the issues; conducting inspections; taking test drives; checking vehicle maintenance records; and examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customers' payments, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtains approval signatures; and enters RO into the service database system.
- Maintains customer rapport by explaining estimates and the expected return of the vehicle; obtaining the customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and planning corrective actions.
- Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications
- Quality
- Focus
- Productivity
- Estimating
- Product Knowledge
- Customer Service
- Problem Solving
- Safety Management
What We Offer
- Highly productive shop
- Paid training and continued education
- Life insurance
- Paid Vacation & personal time
- Health Insurance
- 401(k) with Company match
Qualifications
