What are the responsibilities and job description for the Auto Transport Dispatcher position at Crown Auto Transport Inc.?
Responsibilities:
- Receive and prioritize incoming calls and emails from customers and drivers
- Dispatch drivers to appropriate locations based on customer requests and driver availability
- Monitor and track driver progress using transportation management systems and fleet management software
- Provide excellent customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner
- Coordinate with drivers to ensure on-time delivery of goods and services
- Maintain accurate records of all dispatching activities, including driver logs, delivery schedules, and customer interactions
- Collaborate with other departments to optimize routes, improve efficiency, and resolve any issues that may arise during the dispatch process
- Perform data entry tasks to update and maintain dispatching databases and systems
Requirements:
- Previous experience as a dispatcher
- Proficiency in using transportation management systems and other relevant software applications
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Knowledge of geographic information systems (GIS) is a plus
- Ability to type quickly and accurately
- Familiarity with phone etiquette and proper phone systems usage
- Understanding of third-party logistics (3PL) operations is beneficial
- Analytical mindset with the ability to analyze data and make informed decisions
On call 24/7
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Job Type: Full-time
Pay: $4,000.00 - $5,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Work Location: In person
Salary : $4,000 - $5,000