Help Desk Support Administrator

• Medical, dental and vision insurance
  • NO Health Plan Price Increase in FOUR years!
  • January Health Plan 'Premium Holiday' for the past FOUR years
    • Based upon Plan Performance as a Group
  • Single HSA Health Plan, $95/month!
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Ongoing professional development
• Opportunity for growth and advancement
• Opportunities to serve your community

• Work with IT Systems Support Techs to resolve outstanding issues.
• Provide hardware and software support to all departments connected to the dealer management system and network.
• Evaluate, test, determine, document, and recommend system procedures to users.
• Design, develop and update computer support documentation and support materials.
• Establish and maintain effective working relationships with IT department staff, end users, vendors, and managers.
• Be available to participate in IT Department's on-call duties on a rotating basis.
• Provide assistance to all end users in the dealerships.
• Attend department meetings as requested.
• Communicate effectively, both verbally and in written form.
• Report any safety issues immediately to management.
• Comply with all policies as described in the Crown Employee Handbook.
• Other duties may be assigned, based on company’s needs.

• College Degree or substantial coursework in IT-related programs, preferred
• Applicable Certifications, preferred

• Must have at least one (1) year experience supporting users in a medium to large network environment using Active Directory 
• Previous Dealer Management System is a plus. Current DMS is PBS Systems
• Prefer prior experience supporting Active Directory, Microsoft Exchange, Microsoft Office / Microsoft 365, and MFA

• Thorough knowledge and experience with Microsoft Office.  Ability to support users in these applications
• Pleasant and professional telephone skills are important, as all IT staff answers incoming calls to Help Desk
• Good documentation skills are helpful to keep everyone informed of new procedures and processes    
• Strong communication skills are necessary to troubleshoot hardware and software issues
• Ability to:
  • Perform mathematical functions as necessary
  • Apply concepts - fractions, percentages, ratios, and proportions to practical situations
  • Define problems, collect and analyze data, establish facts, and draw valid conclusions.
  • Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Exceptional teamwork skills.
• Able to participate in a rotational schedule
  • Includes working one or more Saturdays each month, and having a weekday off
• Able to participate in a rotational schedule to handle after-hours support requests
  • The typical length of each on-call period is 7 days. The On-Call Cellphone is normally exchanged on Monday (or next business day, if Monday is a holiday)
• Able to handle stress and problems effectively and maintain a professional demeanor in all situations
• Proficient business writing skills and ability to compile reports, create support documentation for future reference and open trouble tickets that effectively describe the issue to be resolved
• Ability to explain technical problems and procedures in non-technical terms to Crown employees and management
• Attention to detail imperative
• Must maintain professional appearance and demeanor at all times
• Ability to meet US employment and Crown’s eligibility requirements

Salary : $95