What are the responsibilities and job description for the Help Desk Support Administrator position at Crown Automotive Group?
Put your computer support experience to work as a Help Desk Support Administrator at Crown Automotive Group in Clearwater/St. Petersburg, FL!
This position provides support to Crown’s Systems Support Techs and all systems users, and handles special projects as requested.
Our IT team has an immediate need for the right person for the job! We are a very busy automotive dealership with multiple locations in FL, OH and TN.
Knowledge and experience in Dealership Management Systems (DMS) is a big plus! Our current DMS is PBS Systems, and we use it in all dealerships.
Family owned since 1969, our tremendous growth includes tenured employees who have been promoted through the ranks over the years.
There is a true commitment to excellence in all we do, and we value our experienced and knowledgeable Crown Teams!
Below are the benefits offered:
- Medical, dental and vision insurance
- NO Health Plan Price Increase in FOUR years!
- January Health Plan 'Premium Holiday' for the past FOUR years
- Based upon Plan Performance as a Group
- Single HSA Health Plan, $95/month!
- Paid Time Off (PTO)
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- The stability of an established company
- Ongoing professional development
- Opportunity for growth and advancement
- Opportunities to serve your community
Responsibilities:
- Work with IT Systems Support Techs to resolve outstanding issues.
- Provide hardware and software support to all departments connected to the dealer management system and network.
- Evaluate, test, determine, document, and recommend system procedures to users.
- Design, develop and update computer support documentation and support materials.
- Establish and maintain effective working relationships with IT department staff, end users, vendors, and managers.
- Be available to participate in IT Department's on-call duties on a rotating basis.
- Provide assistance to all end users in the dealerships.
- Attend department meetings as requested.
- Communicate effectively, both verbally and in written form.
- Report any safety issues immediately to management.
- Comply with all policies as described in the Crown Employee Handbook.
- Other duties may be assigned, based on company’s needs.
Qualifications Below:
Education:
- College Degree or substantial coursework in IT-related programs, preferred
- Applicable Certifications, preferred
Experience:
- Must have at least one (1) year experience supporting users in a medium to large network environment using Active Directory
- Previous Dealer Management System is a plus. Current DMS is PBS Systems
- Prefer prior experience supporting Active Directory, Microsoft Exchange, Microsoft Office / Microsoft 365, and MFA
Technical or Administrative Knowledge:
- Thorough knowledge and experience with Microsoft Office. Ability to support users in these applications
- Pleasant and professional telephone skills are important, as all IT staff answers incoming calls to Help Desk
- Good documentation skills are helpful to keep everyone informed of new procedures and processes
- Strong communication skills are necessary to troubleshoot hardware and software issues
- Ability to:
- Perform mathematical functions as necessary
- Apply concepts - fractions, percentages, ratios, and proportions to practical situations
- Define problems, collect and analyze data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Special Skills/Abilities:
- Exceptional teamwork skills.
- Able to participate in a rotational schedule
- Includes working one or more Saturdays each month, and having a weekday off
- Able to participate in a rotational schedule to handle after-hours support requests
- The typical length of each on-call period is 7 days. The On-Call Cellphone is normally exchanged on Monday (or next business day, if Monday is a holiday)
- Able to handle stress and problems effectively and maintain a professional demeanor in all situations
- Proficient business writing skills and ability to compile reports, create support documentation for future reference and open trouble tickets that effectively describe the issue to be resolved
- Ability to explain technical problems and procedures in non-technical terms to Crown employees and management
- Attention to detail imperative
- Must maintain professional appearance and demeanor at all times
- Ability to meet US employment and Crown’s eligibility requirements
Apply TODAY to join our team of professionals at Crown!
EOE/DFWP
At Crown Automotive Group, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.
Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.
We are an Equal Opportunity Employer and a Drug Free Workplace
Salary : $95
