What are the responsibilities and job description for the Customer Service Representative position at Crown Campaigns?
Job Title: Customer Service Representative (Sales Focused)
Location: Charlotte, NC
Employment Type: Full-Time
Start Date: Immediate (within the next 2 weeks preferably)
Salary: Starting from $48,000
Are you a people person with a passion for sales?
Crown Campaigns in Charlotte is looking for a dynamic and motivated Customer Service Representative to join our team. This exciting role involves engaging with customers, delivering excellent service, and most importantly, driving sales through exceptional interactions. If you’re enthusiastic about helping customers while meeting sales targets, we want to hear from you!
About the Role:
As a Customer Service Representative, your primary responsibility will be engaging with customers, ensuring their needs are met, and promoting our products and services to drive sales. You will be the face of our brand at promotional events, building relationships and creating memorable experiences for each customer.
Your passion for delivering exceptional customer service will directly contribute to the overall success of our sales initiatives. If you thrive in fast-paced environments and are goal-oriented, this position will allow you to grow and develop your skills.
Key Responsibilities:
- Customer Engagement: Greet and assist customers, creating a welcoming environment that makes them feel valued and understood.
- Sales Focused: Actively promote and upsell products/services by understanding customer needs and offering tailored solutions.
- Sales Conversion: Use your communication skills to close sales and exceed sales targets while maintaining a customer-first approach.
- Event Assistance: Support in organizing and executing promotional events that drive product awareness and customer engagement.
- Customer Feedback: Collect customer feedback to ensure a high level of satisfaction and identify opportunities for improvement.
- Team Collaboration: Work closely with other team members to ensure sales goals are met, and customer service standards are upheld.
What We Offer:
- Attractive Salary Performance-Based Bonuses: Earn a competitive salary with opportunities for bonuses based on your sales performance.
- Dynamic Work Environment: Every day is different! From engaging with customers to participating in exciting events, you’ll never experience a dull moment.
- Comprehensive Training: We’ll provide you with the tools and training you need to excel in your role and grow your career.
- Career Growth: Proven success in this role can open doors to advancement within the company as we promote from within.
Who We’re Looking For:
- Customer-Centric: You enjoy helping others and ensuring they have a positive experience.
- Sales-Oriented: You’re driven by meeting and exceeding sales targets and enjoy the challenge of closing sales.
- Excellent Communication Skills: Your ability to engage with customers, listen to their needs, and articulate solutions will set you apart.
- Team Player: You thrive in a collaborative environment and celebrate team successes.
- No Experience Needed: Whether you have experience in sales or are new to the field, we’ll provide the training you need to succeed.
Ready to Join Our Team?
If you’re eager to combine your passion for customer service with your drive for sales, we encourage you to apply today. Join Crown Campaigns and be part of a supportive, fast-growing team in Charlotte. We look forward to hearing from you!
Salary : $48,000
