What are the responsibilities and job description for the Change Control Technician position at Crown Castle Brand?
Position Title: Change Control Technician (T2)
Company Summary:
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
The Change Control Technician's overall duty is to coordinate maintenance activities (both internal and external) on the Crown Castle Fiber network with a goal of maintaining a high level of availability and service to its customers and be the subject matter expert for all Change Control Technicians.
Responsibilities
- Answer Change Control Hotline to check people in and out of the network
- Maintenance Coordination- Internal and Vendor Maintenance Management
- Impact Analysis- Circuit Impact Research, Assessment, and Validation
- Collision Detection/Event Management
- Internal and External Maintenance Conflict Resolution
- Internal, Vendor and Customer Scheduling & Coordination
- Research customer information so that all affected customers are properly notified.
- Proactive Customer Communication & Notifications
- Various Projects including logging into equipment and circuit protection validation when needed.
- Display good customer service techniques (Customer advocate/liaison)
- Serves as a contact for Change Management inquiries
- On-Call Rotation
Education/Certifications
- High School degree or equivalent
Experience/Minimum Requirements
- Solid experience with standard MS Office Product Set
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker - NOC, Ops or Call Center experience
- 2-4 years related Service Provider experience
Organizational Relationship
Reports to: Change Control Supervisor
Title(s) of direct reports (if applicable):
Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.
#LI-KG1 #LI-Hybrid
