Change Control Technician

Position Title: Change Control Technician (T2)

Company Summary:

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Change Control Technician's overall duty is to coordinate maintenance activities (both internal and external) on the Crown Castle Fiber network with a goal of maintaining a high level of availability and service to its customers and be the subject matter expert for all Change Control Technicians.

Responsibilities

• Answer Change Control Hotline to check people in and out of the network
• Maintenance Coordination- Internal and Vendor Maintenance Management
• Impact Analysis- Circuit Impact Research, Assessment, and Validation
• Collision Detection/Event Management
• Internal and External Maintenance Conflict Resolution
• Internal, Vendor and Customer Scheduling & Coordination
• Research customer information so that all affected customers are properly notified.
• Proactive Customer Communication & Notifications
• Various Projects including logging into equipment and circuit protection validation when needed.
• Display good customer service techniques (Customer advocate/liaison)
• Serves as a contact for Change Management inquiries
• On-Call Rotation

Education/Certifications

• High School degree or equivalent

Experience/Minimum Requirements

• Solid experience with standard MS Office Product Set
  
  • NMS alarm monitoring
  • Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker
• NOC, Ops or Call Center experience
• 2-4 years related Service Provider experience

Organizational Relationship

Reports to: Change Control Supervisor

Title(s) of direct reports (if applicable):

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

#LI-KG1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)