What are the responsibilities and job description for the Customer Service / Inside Sales position at Crown Display Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with clients through various channels, assisting them with inquiries, resolving issues, and promoting our products and services. This position is ideal for individuals with a passion for customer satisfaction and a desire to contribute to business growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with order placement, tracking, and returns.
- Conduct outbound calls to follow up on customer feedback and promote new offerings.
- Utilize CRM tools to manage customer interactions and maintain records.
- Collaborate with team members to identify opportunities for business development.
- Handle complaints effectively, ensuring customer satisfaction while adhering to company policies.
Requirements
- Previous experience in customer service or inside sales is preferred.
- Strong communication skills in English, both verbal and written.
- Proficiency in using CRM software for tracking customer interactions is preferred.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Problem-solving skills with a focus on customer satisfaction.
- A proactive approach to identifying customer needs and providing solutions.
Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
Supplemental Pay:
- Bonus opportunities
Language:
- English (Required)
Ability to Commute:
- Pittston, PA 18643 (Required)
Ability to Relocate:
- Pittston, PA 18643: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $21