Operations Support Analyst

Operations Support Data Analyst 

Duties:

• Analyze Data: Develop and maintain data reports, ensuring data integrity and accuracy.
• Ad Hoc Reporting: Design and generate customized reports to support decision-making across multiple departments.
• Operational Insights: Provide data-driven recommendations to improve efficiency and performance.
• Collaboration & Leadership: Work closely with IT, operations, and management teams; take the lead on projects when required.
• Process Optimization: Identify opportunities to streamline reporting and automate data workflows.
• Compliance & Documentation: Ensure data practices align with regulatory and company standards.
• Troubleshooting and Problem Solving: Identifying and resolving issues and problems with users within our systems. 
• Maintain groups, settings, users, and access to our systems. 
• Process Improvement: Streamlining workflows and identifying areas for optimization to improve overall efficiency.
• Communication: Acting as a point of contact for internal and external stakeholders, providing updates and addressing concerns. 
• Documentation: Maintaining accurate records of procedures, troubleshooting steps, and other relevant information.
• 3-5 years of experience in data analytics and reporting
• Management experience preferred.

Qualifications & Requirements:

• Strong critical thinking skills. 
• Strong excel skills is a must. 
• Proven experience in data management and/or business intelligence.
• Proficiency in SQL queries, reporting tools (e.g. Excel, Power BI) is preferred. 
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Outstanding knowledge of Microsoft office, ERP systems and BI tools 
• Excellent communication skills, with the ability to collaborate across teams and present findings clearly.
• Ability to work independently while also contributing to a team-oriented environment.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines
• Evaluate and weigh multiple inputs and impacts of any decision or course of action.
• Demonstrates a high degree of professional ethics and integrity.
• Excellent judgment and analytical skills.
• Strong understanding of computer hardware, software, and networking concepts.

WORKING CONDITIONS

• Typical of an office environment
• Estimated 10% travel

The following physical requirements are necessary to perform the essential functions of this position:

• Frequent sitting, bending, stooping
• May sit at computer for extended periods of time

The physical requirements of this position (check only one) are:

__x__ Sedentary work – exerting up to 10 lbs. of force occasionally 

____ Light work – exerting up to 20 lbs. of force occasionally and/or up to 20 lbs. of force frequently.

_____ Medium work – exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently.