What are the responsibilities and job description for the Business Office Manager position at Crown Healthcare Group?
New Lebanon Rehabilitation and Healthcare Center is a leading skilled nursing facility committed to providing compassionate, high-quality care to our residents. We believe in fostering an environment of healing, respect, and dignity for each individual. Guided by our mission of Excellence in Care, we are currently seeking a Business Office Manager (BOM) to join our leadership team and ensure smooth, efficient, and compliant financial and administrative operations.
Position Overview:
As the Business Office Manager at New Lebanon, you will be responsible for overseeing all business office functions, including billing, collections, accounts receivable, and resident trust accounts. Your role is critical in ensuring that the facility’s financial practices support both operational success and exceptional resident experiences.
What You’ll Do:
If you’re a detail-driven, compassionate professional ready to take ownership of financial operations in a purpose-driven healthcare setting, we’d love to hear from you.
New Lebanon Rehabilitation and Healthcare Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At New Lebanon, we are guided by one simple principle: Excellence in Care. Join us and be part of a team that’s truly making a difference—one resident at a time.
Position Overview:
As the Business Office Manager at New Lebanon, you will be responsible for overseeing all business office functions, including billing, collections, accounts receivable, and resident trust accounts. Your role is critical in ensuring that the facility’s financial practices support both operational success and exceptional resident experiences.
What You’ll Do:
- Manage Office Operations: Oversee day-to-day business office functions, ensuring accuracy, efficiency, and compliance with policies and procedures.
- Billing & Collections: Handle Medicare, Medicaid, private pay, and insurance billing; manage collections and resolve outstanding balances.
- Resident Trust Accounts: Maintain and reconcile resident trust accounts in accordance with regulatory standards.
- Admissions & Financial Counseling: Assist with the financial aspect of the admissions process, including benefits verification and financial counseling for residents and families.
- Reporting & Audits: Prepare and submit monthly financial reports; assist with audits and ensure timely documentation.
- Staff Oversight: Supervise and support business office staff, promoting a culture of accuracy, accountability, and professionalism.
- Interdepartmental Collaboration: Work closely with administration, nursing, and admissions teams to ensure a seamless resident experience.
- Experience: Prior experience in a healthcare business office management role, preferably within a skilled nursing or long-term care setting.
- Knowledge: Strong understanding of Medicare, Medicaid, private insurance billing, and long-term care reimbursement practices.
- Leadership Skills: Proven ability to lead, support, and develop business office staff.
- Detail-Oriented: High level of accuracy and organizational skills in handling financial transactions and reporting.
- Communication: Strong interpersonal and communication skills to work effectively with residents, families, and staff.
- Tech Savvy: Comfortable using financial systems and healthcare software (e.g., PointClickCare preferred).
- Excellence in Care: Join a team dedicated to compassionate, person-centered care.
- Competitive Compensation: We offer a strong salary and benefits package, including health coverage, PTO, and retirement options.
- Growth & Development: We’re committed to helping our leaders grow through ongoing education and professional development.
- Supportive Team Culture: Be part of a respectful, collaborative work environment where your contributions matter.
If you’re a detail-driven, compassionate professional ready to take ownership of financial operations in a purpose-driven healthcare setting, we’d love to hear from you.
New Lebanon Rehabilitation and Healthcare Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At New Lebanon, we are guided by one simple principle: Excellence in Care. Join us and be part of a team that’s truly making a difference—one resident at a time.
