Supplier Quality Auditor

Beautifully comprehensive skincare demands a deeper level of commitment—a commitment Crown Laboratories embraces wholeheartedly. As a privately held, fully integrated global skincare company, we are dedicated to developing and delivering a diverse portfolio of safe, effective scientific solutions designed to support lifelong healthy skin.

At the heart of Crown is our mission of Skin Science for Life , which serves as the cornerstone of our aesthetics and consumer skincare portfolios. This guiding principle underscores our unwavering dedication to partnering with consumers at every stage of their unique skin health journey.

But Crown is about more than science—it’s about people. Every Crown employee plays an integral role in a mission far greater than any single product. The impact we have on the lives of our consumers is profound, and their stories inspire us every day. They remind us that what we do matters, and together, we’re enriching lives in ways that resonate far beyond skincare.

Crown Laboratories, Inc. is currently recruiting for a Supplier Quality Auditor

This position will be located in Johnson City, TN - (On-Site)

Job Summary

Selects, develops, manages, and ensures quality product performance for the company’s supplier base with the objective of overall quality improvement. Leads processes to drive improvements and resolves supplier quality issues via a risk-based approach.

Primary Responsibilities:

• Supplier/CMO Management
• Participates in supplier/CMO evaluation, selection, and vendor qualification. Includes New Supplier Classification and Supplier Risk-Level determination.
• Manage all required deliverables to the Approved Supplier/CMO program. Required deliverables for Critical and Non-Critical supply base.
• Conduct supplier/CMO quality process/product audits and/or metric reviews per defined schedule and engage with suppliers toward closure of any audit findings.
• Measures supplier/ CMO quality performance according to established procedures.
• Works with supplier /CMO to ensure all product requirements are met.
• Evaluate and determine reduced or increased inspection plans based on supplier performance and controls.
• Responsible for the supplier corrective action report process (SCAR).
• Manage and track the supplier corrective action reports to ensure action(s) are taken in a timely manner.
• Responsible for reviewing and investigating customer complaints received per FDA, and ISO requirements.
• Investigate reported product problems and complaint activity trends related to supplier quality.
• Review of customer complaint investigations & trend analysis to identify corrective action opportunities.
• Assist with internal audits as needed.
  
  

Job Related Qualifications / Skills:

• Demonstrated knowledge and experience in Quality Assurance and supplier development, risk management, implementation planning, communication, scope management.
• Demonstrated track record of effectively influencing and negotiating with suppliers and leading effective/successful change initiatives.
• Work collaboratively with Crown’s Internal Team and with suppliers and CMOs on product launches.
• Work collaboratively with suppliers and CMOs to address, correct and troubleshoot quality issues.
• Bachelor’s degree preferred; or equivalent combination of training and/or experience in Science, Engineering or Manufacturing related field.
• A minimum of three years of supplier quality management experience, preferred.
• A minimum of two years of experience in the pharmaceutical industries preferred.
• Thorough knowledge of Quality System requirements, and current Good Manufacturing Practices (cGMP). ISO 13485 Certified Lead Auditor or Certified Quality Auditor (ASQ) is a plus.
• Proficiency with Microsoft Office products, including Excel, Word, PowerPoint and Outlook.
• Excellent attention to detail and communication skills (written and oral).
• Good analytical and statistical problem-solving skills / tools.
• Strong ethical standards.
• Travel may be up to 25%.
  
  

NOTE: This job profile is intended to provide an overview of expected job duties and requirements. It is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

We offer a competitive benefits package including, health, dental, paid time off, vision, short/long term disability and 401(k) w/match.

Equal Opportunity Employer

Crown’s hero brands, among others, include:

Our Consumer Skincare division is proud to bring you PanOxyl ® , the #1 acne wash in the US ; Blue Lizard ® Australian Sunscreen , the #1 Pediatrician recommended mineral-based sunscreen brand; and Sarna ® , the #1 Dermatologist-recommended topical anti-itch brand and recipient of the National Seal of Acceptance from the NEA. In addition, our multiple award-winning StriVectin ® premium brand is clinically proven skincare for aging and changing skin.

Our Aesthetics division brings you SkinPen ® Precision, the first FDA-cleared microneedling device, and BIOJUVE ® , a significant innovation in the skincare industry designed to enhance the microbiome for healthier, younger-looking skin.

Crown Laboratories does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Crown Laboratories vendors who have been expressly requested to make a submission by our HR team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Crown Laboratories HR team and such candidate was submitted to the Crown Laboratories HR team.