Hotel Assistant General Manager

An Assistant General Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
The successful Assistant General Manager will be results driven and must have an outgoing personality who commands a welcoming presence throughout the entire restaurant. As the AGM, you will oversee the Front of the House employee and service in collaboration with the General Manager and are focused on the development of the entire team. Responsible for managing all aspects of the restaurant, including sales and revenue, excellent service, profitability, banquet sales, marketing, community relations, managing staff and restaurant operations that are also compliant with local, state and federal law. Join our family with a company you can be proud to work for!

Your Role with Us:

- Leading the team to create the best possible guest experience and exceed our goals.

- Setting the standards for hospitality, menu & beverage knowledge, service execution and communication, including setting weekly management schedule.

- Responsible for all front-of-the-house (FOH) functions, opening, mid- or closing shift, including guest relations, supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, bar, safety and pace.

- Ensures that the shift is run in a smooth manner and attends to any unexpected problems or emergencies that may arise.

- Under the direction of the General Manager, accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, communicating job expectations; monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures.

- Reviewing applications, interviewing, and hiring hourly employees.

- Working with the kitchen and management team members on flow of service front desk to kitchen; working with staff to ensure an excellent guest service.

- Accurately practice, execute and enforce all Company initiatives and policies with improvement to quality, service and operations and ensure employee compliance.

- Executes service and supports the team at every level.

We Are Looking for Candidates:

- With a minimum 2-4 years experience, preferably

- With a hands-on management style, excellent communication skills and conflict resolution experience

- Who have great judgment with the ability to make timely and sound decisions.

- Who display a passion for service and exceeding our guests needs.

- Who are reliable, dependable and guest and employee focused.

- With open flexibility to work various shifts. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

What are we looking for?

• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Full-time

Pay: From $40,000.00 per year

Schedule:

• Day shift
• Evening shift
• Morning shift

Experience:

• Hotel management: 1 year (Required)

Work Location: In person

Salary : $40,000