What are the responsibilities and job description for the Service Writer Job at Crown Power and Equipment in Eldon position at Crown Power and Equipment?

Job Type

Full-time

Description

At Crown Power & Equipment, our service writer serves as a liaison between the service department and our internal and external customer base. They assist the service manager in the coordination of the daily operations as while providing professional and an elevated level of customer service.

About Crown Power & Equipment :

We provide a comprehensive range of outdoor power equipment, as well as large and small machinery from top manufacturers such as Case iH, Kubota, and Cub Cadet, to mention a few.

We are proud of our past, and excited for our future. We have over 32 years of continuous growth and employee satisfaction. In fact, some employees (and customers) were with us when we opened our doors in 1992.

We wouldn't have been able to achieve this level of success without a team of dedicated employees.

If you are look at growing your career, we invite you to apply today!

Benefits Offered :

In addition to competitive wages, we provide the following benefits :

Crown Power & Equipment pay 85% of the medical, dental, and vision premiums for employee only coverage
25,000 basic life insurance policy provided at no cost with the option to add voluntarily up to an additional $500,000
Paid vacation and PTO
Paid Holidays
Eligible to participate in the 401(k) plan after 90-days of employment with a Company match up to 4%
Product discounts

Essential Job, Duties, & Responsibilities :

Fields internal and external customer inquiries to the Service Department

Follows a check in / check out process for all customer units.

Communicates regularly regarding repair timelines and updates on anticipated completion dates with all custome.rs

Assists in Logistics of Trucking / Washing / etc. as directed.

Completes all factory shipping verification for shortages and equipment condition at the time of delivery.

Opens work orders as directed by the Service Manager and maintains control until they are previewed, approved, and invoiced.

Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking.

Updates customer profiles using equipment, hours, or other information from the customer work order.

Ensures all service warranty and Product Improvement Programs are completed, and submitted within the required timeframe to receive maximum credit.

Maintains a clean work area and performs work in a neat and orderly fashion.

Follows all safety rules and regulations in performing work assignments.

Maintaining accurate and on-time reports.

Requirements

Knowledge, Skills, and Abilities :

Knowledge of basic computer functions.

Understanding of basic accounting practices.

Experience analyzing and interpreting basic internal reports.

Professional phone etiquette

Positive and effective communication skills

Ability to work collaborative with a team or individually to solve problems or issues successfully

Valid driver's license

Physical Requirements :

Must be able to sit and / or stand for extended periods of time

Ability to stand, walk, climb stairs, reach, push, pull, lean, and twist

Ability to regularly lift and / or move up to 10 lbs., frequently lift and / or move up to 25 lbs., and occasionally lift and / or move up to 50 lbs.

Fitness to work in adverse and extreme weather conditions

Ability to work Monday - Friday, 8 : 00 AM to 5 : 00 PM with some Saturday rotations

Preferred Qualifications :

Experience with service repair and diagnosis of off-highway equipment from lawn & garden to high-horse power

High School diploma or equivalent

1-3 years of experience in equipment service in the same or similar industry is required.

Class E driver's license

Forklift certification

Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug testing as well as driving record evaluation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Classification : Non-exempt FT

Reports to : Service Manager

Salary Description

18.00 - $ 25.00 per hour

Salary : $18 - $25

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Service Writer Job at Crown Power and Equipment in Eldon

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