What are the responsibilities and job description for the Operations and Customer Support Specialist position at Crown Staffing?
Operations and Customer Support Specialist
Location: Dayton, OH
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Salary: $60,000 – $100,000 (Based on Experience)
Join Crown Staffing!
We are seeking a highly motivated Operations and Customer Support Specialist to ensure seamless business operations while providing top-tier customer support. This role requires strong organizational skills, problem-solving abilities, and a proactive approach to managing operational processes and customer interactions.
Key Responsibilities:
Operations Support:
- Coordinate and execute daily operational tasks to maintain efficiency.
- Monitor workflows and suggest process improvements.
- Maintain accurate records and ensure compliance with company policies.
- Troubleshoot operational issues and provide timely resolutions.
- Communicate with internal and external stakeholders to ensure smooth operations.
- Analyze operational data to support business decision-making.
- Perform light bookkeeping duties, including data entry and invoicing via QuickBooks.
Customer Support:
- Serve as the primary contact for customer inquiries via phone, email, and chat.
- Provide professional and timely assistance to resolve customer concerns.
- Maintain detailed records of customer interactions and resolutions.
- Collaborate with internal teams to address complex customer issues.
- Assist in creating customer support resources such as FAQs and training materials.
Qualifications & Skills:
- Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
- 2 years of experience in operations, administrative support, or customer service.
- Strong organizational and multitasking abilities.
- Excellent problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with QuickBooks (preferred).
- Strong verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Why Join Crown Staffing?
- Competitive salary based on experience.
- Opportunity for professional growth and development.
- Supportive and collaborative work environment.
Apply today and take the next step in your career with Crown Staffing!
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Shift:
- Day shift
Education:
- Bachelor's (Required)
Experience:
- operations, administrative support, or customer service.: 2 years (Required)
- Microsoft Office Suite (Excel, Word, PowerPoint): 2 years (Required)
- QuickBooks: 1 year (Required)
Ability to Relocate:
- Dayton, OH 45431: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $100,000
