Quality Assurance Manager

Job Summary:

The Quality Assurance (QA) Manager is responsible for the oversight, management, and implementation of the company’s Quality Management System (QMS) and department staff.

Supervisory Responsibilities:

• Hires and trains department staff.
• Provides training to company personnel regarding the company’s quality management standards.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Oversees the company’s ISO 9001 quality management system
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Coordinates work and schedules with outside inspectors as needed.
• Participates in product testing and inspections as needed.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Lead problem-solving initiatives to analyze quality failures and help drive quality improvements.
• Reviews client, customer, and user feedback; address customer inquiries pertaining to quality control.
• Maintain Equipment Calibration Log and send equipment out for calibration as needed.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

Experience/Education:

Bachelor’s degree in Business, Engineering, or field related to the products being developed required.

At least five years of experience in related field required with supervisory experience

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Must be able to traverse the production floor as needed.