Service BDC Representative 1

JOB DESCRIPTION

The mission of the Service Business Development Center is to maximize and support 100% of all inbound and outbound service opportunities. This position requires individuals with excellent people skills.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide top quality, direct customer service
• Cover inbound calls promptly and with enthusiasm.
• Work multiple phone lines
• Schedule appointments for service department.
• Update customer’s address, phone, and email 100% of the time
• Make outbound calls to schedule Toyota Care, Recall, & SOP.
• Communication with advisors concerning customer needs, etc.
• Arrange pick-ups and drop offs for Touchless Service.

QUALIFICATIONS AND SKILLS

• Must have excellent people skills.
• Must be organized and efficient.
• Must have strong communication skills and work well in a team environment.
• Must have working knowledge of computers.
• Must maintain a positive approach toward helping customers
• Must recognize that business is built on customer satisfaction
• Must have a valid driver's license, good driving record, and must be able to pass a drug screen test and background check.

Hours

• Monday through Friday; 9 am to 6 pm
• Rotating Weekends
• 5-day work week

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $15