What are the responsibilities and job description for the Customer Success Specialist - Outbound (Monday to Friday 8:00am to 5:00pm) position at Crown World?
Description
Essential Functions :
- Serves as a point of contact for new accounts during customer's initial onboarding lifecycle.
- Manages new customer account information in applicable customer management application(s).
- Resolves customer inquiries, including troubleshooting technical inquiries related to orders.
- Tracks incoming orders for assigned customer accounts. Coordinates with production teams to obtain necessary information and updates to ensure all customer requests and concerns are addressed promptly.
- Conducts daily outbound calls to existing customers and prospects to gather customer insights into satisfaction levels and the possibility of repeat purchases.
- Assesses customer needs to upsell and cross-sell compatible products to enhance customer's success and drive customer retention.
- Monitors assigned accounts for customer churn and continuing sales.
- Compiles customer trends to generate reports regarding customer retention and general feedback.
- Sends targeted mailers and emails to existing customers and prospects based on pre-arranged campaigns.
- Stays current on market trends, competitive landscape, and other relevant information related to competitive market. Suggests web-based and alternative techniques to acquire new customer opportunities.
- Performs other related duties and projects as business needs require at the direction of management.
Education and Experience :
Pay Range : $22.68-$26.00p / hr
Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.
This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).
Crown World is an equal opportunity employer, including disability and veteran status.
Note to Current employees : Please apply through Employee Transfer Application to complete the transfer request form.
Salary : $23 - $26
