Front Desk Agent (Night Auditor)

Job Description

Responsibilities include but are not limited to: Balance reconciliations and closing of various daily accounts and respond to customer issues, complaints, and problems in a quick, efficient manner. Support the Crowne Plaza hallmark and service standards. Responsible for checking guests in and out of hotel. Responsible for making reservations, answering phones and giving directions. Balance nightly credit cards, room revenue, and occupancies. Prepare nightly reports. Perform nightly computer backup. Able to perform all duties of guest service agent and PBX operator. Ensure guest and associate satisfaction. Act as Front Office Manager or MOD. All other duties as required.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be responsible and reliable.
• Ensure the cleanliness and organization of workspace.
• Consistently offer professional, friendly and proactive guest service while supporting fellow associates.
• Adhere to the Crowne Plaza brand standards.
• Actively share ideas, opinions and suggestions to leadership.
• Have full knowledge of all hotel amenities.
• Comfortable working in a guest facing environment.
• Receive and accept training, instruction, and feedback from supervisors and managers
• Follow front office policies, procedures and service standards.
• All other duties as required.

Competencies

• Must be able to perform all duties of a Front Desk Agent.
• Knowledge of Opera.
• Ability to multitask and accomplish a heavy work load in a timely manner while under pressure.
• Ability to adhere to company policies and procedures.
• Have the ability to connect with people quickly in an outgoing, friendly manner.
• One should have a sense of urgency.
• Have the ability to get work done in complete, accurate detail and in accordance with company standards.
• One must be available for the demands of the business including mornings, weekends and holidays.
• Possess a pleasant and clear speaking voice.
• Ability to produce consistent, error free work in a steady methodical manner.
• Ability to complete detailed, accurate work based on established guidelines.
• Must have a conscientious, disciplined approach to work.
• Ability to train and provide guidance as well as supervise associates.
• Ability to work cooperatively with a wide variety of people.
• Must have knowledge of the greater Louisville Area and be comfortable with recommending entertainment for guests.
• Must have a strong mathematical skill set.

Education & Experience

• High School Diploma or equivalent required.
• Previous experience with Hotel Night Audit and hospitality preferred.
• Experience with working within spreadsheets required.
• Experience with utilizing Opera preferred.

Work Environment

This job operates in the hotel front office. Individual can expect to work in a guest service setting. The position requires finger dexterity to operate office equipment, grasping, writing, standing, sitting, walking repetitive motion, hearing visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Requires finger dexterity to be able to operate office equipment, grasping, writing, standing, walking repetitive motion, hearing visual acuity, and may on occasion have to lift and carry up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time non-exempt position with expectation to work necessary business hours to ensure business needs are met during the operation of the Front Office Department.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Ability to Commute:

• Louisville, KY 40209 (Required)

Ability to Relocate:

• Louisville, KY 40209: Relocate before starting work (Required)

Work Location: In person