What are the responsibilities and job description for the Front Desk Agent position at Crowne Plaza North Augusta?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest reservations and billing information.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Assist with special requests or accommodations to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or concerns promptly and professionally.
Requirements
- Previous experience in front desk operations or hospitality management is preferred.
- Strong phone etiquette and communication skills are essential.
- Familiarity with hotel management software is a plus.
- Bilingual abilities are highly desirable to accommodate diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- Excellent organizational skills with attention to detail.
- A passion for providing outstanding guest services in a resort or hotel environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14
