What are the responsibilities and job description for the Assistant Guest Service Manager position at Crowne Plaza Portland Downtown - Convention Center?
BENEFITS AND PERKS:
- Paid Time Off & Holiday Pay
- Paycheck Advancement Program
- Hotel travel discounts
- Supplemental Insurance
- Employee Assistance Program
- Subsidized Annual Tri-Met Bus Pass
- Complimentary Parking
- Employee Meals
For eligible employees:
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) with Employer Match
QUALIFICATIONS:
Knowledge of:
Knowledge of:
- Principals of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
- Standard cash handling procedures
- Front office operations and emergency procedures
- Property management system and downtime procedures
Skills and Ability to:
- Successfully lead, motivate and train staff
- Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs
- Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely
- Add, subtract, multiply and divide quickly and accurately
- Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
- Meet attendance requirements with dependability and consistency
- Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively
- Manage one’s time in order to meet productivity standards
- Multi-task and maintain composure while handling frequent interruptions
Education and Experience
- High school diploma or equivalent
- One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment
PHYSICAL REQUIREMENTS:
Medium Work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
This work requires the following physical activities: Standing, pulling, grasping, seeing, crouching, lifting, hearing, reaching, pushing, repetitive motions, talking.
Drug Free Workplace, Equal Opportunity, E-Verify Employer