What are the responsibilities and job description for the Admissions Coordinator position at Crownview Co-Occurring Institute, Inc?

Job Description

Description :

The mission of Crownview Co-Occurring Institute is to offer the highest quality and professional, Partial Hospital Program (PHP), Intensive Outpatient Program (IOP), and Outpatient services.

We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards of care and policies and procedures set forth by the California Department of State of Health Services and the Joint Commission.

The role of the Admissions Coordinator at CCI & SIR is to serve as an initial point of contact for potential clients and referring parties of the facility. Provide excellent customer service to both clients and referring parties. Enter all information into database. Work closely with staff in facility programs to ensure that the referral has most potential for success.

Hourly rate : $22 - $28 / hour

In Person, Monday - Friday

AGE / PATIENT POPULATION(S) SERVED

Age of Patient Population Served : Adult (18 & older)

Population Served : Persons meeting DSM5 criteria for substance use disorders with or without co-occurring psychiatric illness, and psychiatric illness with or without substance use disorders.

Requirements :

ESSENTIAL DUTIES AND RESPONSIBILITIES

Establish and maintain trusting and professional relationships with referring parties.
Work closely with the Directors of Clinical Services and Psychiatry to assist with assigning clients to clinicians.
Maintain accurate databases of who is treating clients, when cases are opened / closed, etc.
Engage with referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call to transfer clients to other programs or seek additional help for clients in need of multiple services.
Participate with Director of Business Development, business office, clinical services and / or psychiatry to identify and remedy any barriers to clients receiving services.
Enter client data into facility client databases.
Be fully aware of all facility programs, their eligibility requirements, competencies and strengths.
Track referrals daily and provide weekly and monthly reports to appropriate facility staff / departments
Follow up with clients who have not successfully connected services
Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
Meets productivity standards and performs duties as workload necessitates

MINIMUM JOB REQUIREMENTS : Required Knowledge, Skills, and Abilities :

Highschool Diploma or GED.

Experience in Behavioral Health

Attainment of at least 18 years of age

A Health Screening with negative TB Test Results

Current CPR / First Aid certification.

D.L. or Government I.D. (Driving required)

Knowledge of industry standards as related to the position of Recovery Advocate.

Basic knowledge of PC software programs, particularly Microsoft Word and Excel is preferred.

Accurately and timely enters clinical documentation using electronic medical records (EMR) software.

Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations and foot traffic

Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner

Must be able to work independently with little supervision in an unstructured environment with multiple demands

Must possess a reading and writing level that provides for clear expression and / or understanding of assignments related to job description

Ability to represent the program well both inside and outside the facility

Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner

AGE SPECIFIC COMPETENCY CHECKLIST (ADULT, 18yrs )

Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.

Encourages participation in care.

Demonstrates clinical knowledge of expected adult vital signs.

Recognizes abuse / neglect potential.

Encourages family support.

Recognizes / respects concerns over interruption of work / plans / separation from family, etc.

Recognizes fears regarding potential life style changes.

Encourages verbalization of fears and anxiety; maintains age-appropriate communication

PROMOTES A SAFE ENVIRONMENT :

Performs duties in a manner that upholds OSHA standards for exposure control

Follows infection control policies and procedures

Adheres to facility and department safety policies

Reports all potential safety risks

Completes incident reports

Supports employee health and infection control policies

Responds correctly to codes and drills

Utilizes supplies in a cost-effective manner

Maintains equipment in proper working order and follows correct procedures in equipment use

PROFESSIONAL REQUIREMENTS :

Adheres to dress code, appearance is neat and clean.

Completes annual education requirements.

Maintains regulatory requirements.

Maintains patient confidentiality always.

Reports to work on time and as scheduled, completes work within designated time.

Completes in-services and returns in a timely fashion.

Attends annual review and department in-services, as scheduled.

Attends at least 8 staff meetings annually, reads and returns all monthly staff meeting minutes.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement activities.

Complies with all organizational policies regarding ethical business practices.

Communicates the mission, ethics and goals of the program.

PHYSICAL DEMANDS / WORKING CONDITIONS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The employee must occasionally lift and / or move up to 25 pounds. The job requires frequent contact with water (hand washing and cleaning) and working with body fluid and hazardous chemicals. When under these working conditions, OSHA standards and universal precautions must be followed always. While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress. EEOC STATEMENT : It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Salary : $22 - $28

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