Admissions Coordinator

Title: Admissions Coordinator

Location: Remote/Hybrid Position

Terms: Hourly, Full-Time

Our Mission: Cultivating a sense of belonging through integrative, identity-specific behavioral healthcare. Monima Behavioral Health serves as a hub for inclusive and comprehensive individualized care, which generates a deep understanding of self through evidence-based modalities and holistic approaches.

Our Values: Team Oriented, Accountable, Committed, Flexible, Proactive

Qualifications:

• Preferred Bachelor's Degree in psychology, sociology, communication, business, or of relational experience in the Behavioral Health Field
• Excellent customer service skills
• Shows an understanding of replying to inquiries promptly, sense of urgency to client and/or loved ones.
• Excellent time management skills.
• Strong sense of ethics and ability to maintain confidentiality.
• Preferred 2-4 years of experience in admissions, administration, or operations
• Preferred knowledge of insurance contracts, authorization process, and intake assessments
• Preferred knowledge of Kipu EMR
• Preferred knowledge of Salesforce

Competencies (The Joint Commission Required):

· CLINICAL DOCUMENTATION (Coherent, comprehensive, accurate, & justifies the level of care)

· CRISIS INTERVENTION (Demonstrates ability to respond effectively in an emergency; Facilitates a safe, appropriate intervention in response to client crisis when completed an assessment as applicable)

· CLIENT DE-ESCALATION (Effectively displays & utilizes verbal and non-verbal communication cues i.e. body language when a client is activated within the admissions process)

Essential Job Functions:

• Ensures solid understanding of behavioral healthcare disorders.
• Obtain insurance information, understanding of insurance benefits and verifications, navigating some financial conversations (patient share of cost and upfront collections confirmations),
• Maintain and manage all inquiry calls and internet submissions, promoting MBH services to potential clients and/or loved ones. Provide clients and/or family members with information about trauma, mental health disorders and the various services/programs offered by the facility. Consent with the team for appropriate referrals when necessary.
• Complete initial phone screening and assessments for all potential clients to gauge appropriateness.
• Consistent follow-ups with the client in ensuring communication is consistent and updates are provided to applicable operational teams
• Oversees bed board management, waitlists and organization with assessments
• Forges strategic relationships with the facility operational teams (clinical, intake, case management, alumni and others), MBH leadership team and MBH outreach team
• Engages with Salesforce reporting for ongoing communication and updates with admissions within a timely and organized manner on updates
• Engages with Teams channels reporting for ongoing communication as applicable
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion
• Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified values of MBH
• Answers admissions phone calls, navigates online inquiries, and connects with potential prospects
• Maintain transparent communication. Appropriately communicate organizational information through department meetings, one-on-one meetings, and appropriate email, Teams, and regular interpersonal communication.

Benefits:

· Positive culture

· Competitive salary

· 401(k)

· Dental insurance

· Health insurance

· Vision insurance

· Paid time-off

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in San Diego, CA 92111

Salary : $26 - $29