What are the responsibilities and job description for the Call Center Agent position at Crox Media Private Limited?
Overview
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Perform data entry tasks to maintain accurate records of customer interactions.
- Assist in processing sales orders and managing customer accounts.
- Collaborate with team members to enhance overall customer experience.
- Utilize office software and tools to document interactions and track issues.
- Support customers with technical inquiries or product-related questions.
- Maintain a positive attitude while handling challenging situations.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills with the ability to articulate clearly and effectively.
- Proficiency in data entry and computer systems; familiarity with office software is a plus.
- Ability to analyze information quickly and make informed decisions.
- Sales experience is advantageous but not mandatory.
- Bilingual candidates are encouraged to apply as it enhances our service capabilities.
- Must demonstrate excellent problem-solving skills and attention to detail.
- Ability to work flexible hours as needed.
Join our team today and contribute to creating memorable experiences for our customers!
Job Type: Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Shift:
- Day shift
Experience:
- Healthcare: 1 year (Preferred)
- Call Center: 1 year (Required)
Ability to Commute:
- Belleville, IL 62226 (Required)
Work Location: In person
Salary : $19
