What are the responsibilities and job description for the Reservation Coordinator position at CRR Hospitality?
The Reservation Coordinator plays a crucial role in maximizing revenue according to resort standards by handling reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner.
Key Responsibilities:
- Answer incoming guest calls to book reservations or assist with existing reservations.
- Follow procedures to make, cancel or change reservations.
- Work with groups and make group reservations.
- Build group blocks.
- Monitor resort inventory, maximize site placement for arrivals.
- Maximize vacation rental revenue via online booking sites.
- Maintain accurate filing system and group tracing.
- Assist guests with pre-arrival concierge services and stay upgrades.
Critical Skills:
- Excellent communication skills.
- Ability to work efficiently in a fast-paced environment.
- Familiarity with resort operations.
- Knowledge of relevant software systems.
What We Offer:
- Competitive compensation package.
- Tuition reimbursement.
- Flexible schedule including weekends and holidays.
CRR Hospitality values its associates' time and efforts. Our commitment to your success is enhanced by our benefits package and opportunities for growth.
