Reservation Services Coordinator

CRR Hospitality is a leader in the industry, renowned for its commitment to excellence and customer satisfaction. We take pride in fostering a positive and supportive work environment that encourages growth and development.

We are looking for a skilled Reservation Coordinator to join our Reservations Team. This role involves handling reservations, inquiries, and cancellations with professionalism and efficiency.

1. Handle incoming guest calls to book reservations or provide assistance with existing reservations.
2. Process reservation requests, cancellations, and changes according to established procedures.
3. Collaborate with the sales team to identify opportunities for group bookings and develop strategies to increase revenue.
4. Monitor resort inventory levels and optimize room assignments to maximize occupancy rates.
5. Maintain accurate records and databases to ensure seamless guest experiences.

This role requires working in a fast-paced environment, often under pressure to meet deadlines and resolve issues promptly. Flexibility with scheduling, including weekends and holidays, is essential.