Customer Service Partner Specialist

Description

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.

Our office is located in North Central Phoenix.  New employees will complete in office training for approximately 4 - 5 weeks. Additionally, employees will work in-office until they show proficiency in the role. Then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.

Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

We are seeking ambitious, highly motivated individuals to provide superior service and encourage repeat business from insurance companies and their customers.

Position Purpose: Provide prompt, courteous and efficient communication to prospective partners, to determine their scope of business and build a partnership with CRS.

Duties and Responsibilities

• Support the company’s partner network with onboarding potential service providers.
• Identify new contractor opportunities for the assigned line of business.  Network and establish a partner base.
• Make sales calls to potential partners via phone. Document progress of activities in Salesforce application.
• Generate new relationships by cold calling, networking and client/associate referrals.

• Partner with the Sales Team to create and deliver presentations.
• Follow-up on requests via phone, meeting, or email.
• Following the receipt of claims, support the partner network and the department’s claims process.
• Maintain partner network by keeping current with supply and demand, changing trends, industry indicators and competitors.
• Maintain and document renewals for partner relationships as required.
• Provide performance reports as requested.
• Performs other related duties as necessary or as assigned.

   

Qualifications

(Skills/Abilities)

• Excellent sales and negotiation skills.
• Exceptional customer service skills.
• Demonstrated verbal and written communication skills.
• A desire to motivate and excite others about the business.
• Strong ability to build rapport and trust with new contacts.
• Ability to maintain relationships and accounts with emphasis on growth.
• Strong work ethic and determination.
• Ability to set, meet, and exceed goals.
• Effective interpersonal and communication skills with an emphasis on listening.
• Intermediate skills with Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Typing speed of 40 wpm preferred

Education and/or Experience

• High School Diploma or equivalent required
• College Coursework preferred.
• Experience with Salesforce preferred.

Salary : $19