What are the responsibilities and job description for the Account Administrator position at CRST The Transportation Solution, Inc.?
CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.
Job Summary: Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Location: Fort Wayne, IN - Onsite
Job Schedule: Monday - Friday 9:00am-6:00pm
Essential Duties and Responsibilities:
- Scheduling appointments
- Responding to emails in the customer service shared email boxes
- Handle in and outbound phone calls from customers
- Transfer loads to billing/Checking for required PPW for billing
- Auditing service fail codes.
- Cover AM’s when on PTO
- Creating orders
- Handling customer issues/concerns.
- Reconcile edit error queue
- Location master file management – adding directions, hours, contact info, etc Customer website management
Preferred Skills:
- Customer Service and Communication
- Complex Problem Solving and Critical Thinking
- Judgement and Decision Making
- Good Time Management
- Coordination and Active Listening
Did You Know?
- CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
- We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
- CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Education
Preferred- Associates or better
