What are the responsibilities and job description for the Manager - Operations I position at CRST The Transportation Solution, Inc?
Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.
Location: Plymouth, MN
Job Schedule: Monday - Friday 6AM - 4PM
Job Summary: Responsible for overseeing all aspects of a fleet of trucks. Their main task is to ensure the fleet is well-maintained, meets legal requirements and is operated efficiently to maximize productivity and minimize costs. They are responsible for managing and developing relationships with drivers to increase overall driver satisfaction and improve driver retention. They also work closely with drivers to coordinate deliveries and ensure they arrive at their destination on time. Communication, analytical and organizational skills are essential to succeed in this role.
Essential Duties and Responsibilities:
- Direct management of a staff of 20 operations personnel and 250 drivers in operations to lead the department to accomplish company targets and goals
- Oversee training of new supervisors and drivers, onboarding of new customer accounts
- Direct P&L responsibility
- Ensure budget and cost management
- Build and develop a strong staff
- Define, document and hold team accountable to account-specific SOPs
- Oversee the management and retention of 250 drivers to include good driver morale, high level of service to customers, safety and efficient and profitable utilization of equipment
- Oversee and ensure compliance in scheduling of all maintenance and repairs of all company-owned equipment
- Ensure on-time service to customer
- Maintain accurate billing and payroll to account-specific contracted rates and driver wages
This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.
Ideal Experience & Skill Set:
- Complex Problem Solving
- Coordination
- Critical Thinking
- Judgement and Decision Making
- Monitoring
- Negotiation
- Service Orientation
- Social Perceptiveness
- Speaking
- Troubleshooting
Did You Know?
- CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
- We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
- CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!
Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Education
Preferred- Associates or better
- Bachelors or better
