What are the responsibilities and job description for the Commission Specialist - (Hybrid) position at Cruise Planners?
Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.
Job Summary
The Commission Specialist will be responsible for guiding, managing, and overseeing all Cruise Planners franchisees (travel agents) with pricing/commission related knowledge and inquiries.
Responsibilities
- Provide excellent client service to franchisees (Cruise Planners Franchise Owners).
- Evaluate and assess agent’s request for E&O claims.
- Manage and process documents to insurance company for E&O claims.
- Manage American Express and Home Office Groups by calculating commission accurately and Tour Conductor for each agent and/or Home Office Team Member.
- Conduct investigations and problem solve issues related to Private groups/reservations from franchisees.
- Evaluate and research all escalations from franchisees including effective resolution for the issue.
- Collaborate on projects with other departments.
- Attend franchisee training as a presenter or as a representative of the department.
- Manage Accounting content for Home Office Distribution.
- Process and post vendor commission payments to reservations entered by franchisee in our CRM system.
- Provide instructional training to the franchisees regarding commission(s) entries into the CRM system.
- Guide franchisees in remitting invoices, W9, bank information, and other documentation to Vendors.
The items listed above are intended to provide an overview of the essential functions of the job.
This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.
Competencies
- Computer Proficiency: Microsoft (Outlook, Word, Excel, PowerPoint) and internet required, ticketing systems preferred
- Mathematical skills: ability to add, subtract, multiply, and divide, and to compute rate, ratio, and percentage
- Highly Organized self-starter with the ability to work independently and coordinate/follow-up with multiple priorities
- Time management
- Ability to work in a team environment
- Must have excellent verbal & written communication skills
Requirements
- Associate's/Bachelor's Degree preferred
- 2 years of customer service experience
This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)
Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.
