What are the responsibilities and job description for the Sales Support Specialist position at Crumbl?
The Sales Support Specialist will support the VP of Sales in executing the franchise sales strategy and ensuring smooth operation of the franchise awarding process. This role involves assisting with the compliance, franchise partner communications, document management, and team coordination. The ideal candidate will be detail-oriented, highly organized, and possess excellent communication and problem solving skills.
This role plays a crucial part in facilitating the franchise growth process, providing support and ensuring smooth communication across various departments. The ideal candidate will thrive in a fast paced environment and be dedicated to helping potential franchisees navigate through the approval and interview stages, while also assisting with renewals and area development processes.
\n- Assist in gathering financial documents and collaborating with the sales team to evaluate potential locations for new franchises.
- Work closely with the operations team to assess suitability for growth and provide location recommendations.
- Coordinate and track interview steps for new franchisees, ensuring all paperwork is completed and organized.
- Send interview steps to new candidates, collect completed documentation, and send final information to the operations team for review.
- Schedule and coordinate interviews with the operations team and respond to candidate inquiries. In the future possibly interviewing potential new FP's.
- Prepare and send approval letters to franchise candidates who have been approved to franchise.
- Provide updates and communicate next steps as needed.
- Update the Canadian FDD weekly and ensure it is current and sent to all relevant parties.
- Maintain an up-to-date list of new store openings and fee deferral states to ensure accurate payment of franchise fees after opening,
- Distribute the FDD to individuals as needed, including those involved in the interview process, renewal, or growth initiatives.
- Assist with the renewal process, including gathering necessary paperwork, renewal fees, and facilitating the signing of termination agreements and new franchise agreements.
- Assign and manage stores for renewal, ensuring timely completion of all required steps.
- Assist with adding or removing individuals from franchise partnerships as requested.
- Support area developers through the sales process by coordinating FDDs, managing interview steps, and ensuring the timely completion of franchise agreements.
- Why are stores being sold?
- How can we pick better franchise partners?
- How can we improve location selection?
- Do we need to establish a corporate support program? If so, what does it look like?
- Why are timelines not being adhered to by franchise partners? Why are they in the buckets that they are in?
- Previous office management skills required
- Understanding of basic computer softwares (Microsoft Office applications, Google Suite, etc.)
- Ability to learn new project management softwares
- Hardworking and passionate about Crumbl's success
- High level of accountability, self-awareness and follow-through
- Excellent communication skills: written and verbal, with ability to have crucial conversations with others
- Highly effective project management skills: attentive to all details, organized, and manages time well
- High level of self motivation: results-driven and comfortable working in a fast-paced culture
- Ability to analyze data to draw conclusions / identify lessons learned
- Problem solving skills and quick innovation on processes
- Able to delegate responsibilities accordingly amongst team members
Benefits & Perks
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash® DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
- Excellent opportunities for career growth
- Work in a hyper-growth company
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200 unique cookie flavors rotate weekly and are served in our famous pink box!
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
