What are the responsibilities and job description for the Bilingual Front Desk Representative position at Crunch Fitness?
Job Title: Front Desk Representative
About Us:
Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Our mission is to provide a welcoming environment where individuals can reach their fitness goals.
Benefits:
Responsibilities:
We are looking for energetic and charismatic individuals who want to work at a fun, high-paced gym. As a Front Desk Representative, you will be the first point of contact for our members and guests. Your responsibilities will include:
Requirements:
To succeed in this role, you will need:
About Us:
Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Our mission is to provide a welcoming environment where individuals can reach their fitness goals.
Benefits:
- Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more.
- Complimentary CPR/AED Re-certifications.
- Competitive benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others.
- Complimentary Crunch gym membership.
- Discounts on services, products, and much more.
Responsibilities:
We are looking for energetic and charismatic individuals who want to work at a fun, high-paced gym. As a Front Desk Representative, you will be the first point of contact for our members and guests. Your responsibilities will include:
- Greet all members & guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Facilitate any messages on club software at member check-in.
- Answer phones in a courteous, helpful, professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition at all times.
- Understand and follow all policies, procedures and standards.
- Sell retail products (if sold at the front desk).
- Schedule member service needs.
- Assist in retail, childcare, etc. desks/areas as needed.
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Above position may report to Operations Manager where applicable.
- Follow all policies and procedures in Employee Handbook.
- Above description may be subject to change or alteration at any time.
Requirements:
To succeed in this role, you will need:
- Bilingual in English/Spanish.
- Proficient reading and writing skills.
- Good communication skills.
- Strong customer service skills.
- 18 years of age.
- Experience in a fast-paced environment.
- Multitasking skills.
- High energy and patience required.
- Open availability.
