What are the responsibilities and job description for the Weekend Warrior - Front Desk / Member Services Representative position at Crunch?
Reports to
Manager
Requirements
Ability to work Saturdays and/or Sundays are a MUST! Can be any combination of opening or closing weekend shift.
Weekday shifts can be added in addition to the weekend coverage
Fluent in English, Spanish a plus!
Proficient reading and writing skills
Computer Skills
Friendliness
Great attitude
Special Skills
Strong customer service skills
Responsibilities
Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services: tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
Meetings
Monthly or Weekly Department Meetings Employee Training Meetings
Manager
Requirements
Ability to work Saturdays and/or Sundays are a MUST! Can be any combination of opening or closing weekend shift.
Weekday shifts can be added in addition to the weekend coverage
Fluent in English, Spanish a plus!
Proficient reading and writing skills
Computer Skills
Friendliness
Great attitude
Special Skills
Strong customer service skills
Responsibilities
Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services: tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
Meetings
Monthly or Weekly Department Meetings Employee Training Meetings
