IT Help Desk Technician

Job Summary
We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical assistance and support to end-users, ensuring that all IT-related issues are resolved efficiently. This role requires a strong understanding of computer hardware, network administration, and various IT systems, including Windows Server and DNS.

Responsibilities
- Provide first-level support for IT-related inquiries and issues via phone, email, or in-person.
- Analyze and troubleshoot hardware and software problems, ensuring timely resolution.
- Assist with the configuration and deployment of computer systems and peripherals.
- Monitor network performance and assist with network administration tasks.
- Document all support interactions in the ticketing system to maintain accurate records.
- Collaborate with other IT team members to resolve complex technical issues.
- Stay updated on the latest technology trends and best practices in IT support.

Qualifications
- Proven experience in providing IT support, preferably in a help desk or technical support role.
- Strong analytical skills with the ability to diagnose and resolve technical issues effectively.
- Familiarity with computer hardware components and troubleshooting techniques.
- Knowledge of networking concepts including TCP/IP, DNS, and basic network administration.
- Experience with Windows Server environments is highly desirable.
- Proficiency in Microsoft Office applications is required.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work independently as well as collaboratively within a team environment.

This position offers an exciting opportunity for growth within the IT field while contributing to a dynamic team dedicated to delivering high-quality support.

Job Type: Full-time

Pay: $24.12 - $26.35 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $24 - $26