What are the responsibilities and job description for the Casino Shift Manager (Manager on Duty) position at Crystal Bay Casino?
Casino Shift Manager
Manager on Duty)
The basic function of a Casino Shift Manager is to ensure positive guest relations within all departments, assist in enforcing casino policies and procedures, assist with promotions, slot / table drops, sensitive key distribution, and offer assistance to resolve guest and employee concerns. The Casino Shift Manager is the key point of contact regarding all casino matters in lieu of present department managers.
The Casino Shift Manager is responsible for providing professional, quality and efficient customer service to guests through daily interaction on the guest floor. Additionally, the Casino Shift Manager is responsible for assisting management with documenting observations and providing suggestions in all areas to improve the overall business.
Though the Casino Shift Manager’s primary focus is the activity within the guest floor area, the manager may assist with special events & player tracking. The Casino Shift Manager is responsible for notifying surveillance and the Casino Manager of any suspicious activity.
Qualifications & Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gaming
Must be registered with the Nevada Gaming Control Board
Must be at least 21 years of age
Experience
Proven team and leadership experience
Understanding of the casino environment and various casino departments
Skill, Knowledge, and Abilities
Knowledge of all table games
Exceptional customer service skills
Able to communicate with the public effectively
Able to communicate effectively to a variety of audiences
Must be available to and willing to work any and all shifts required
Must adhere to all guidelines and policies established in the Employee Handbook
Superior judgment, responsible and able to deal well with others
Problem Solving-must be able to identify and resolve problems in a timely manner
Must be able to utilize time efficiently and independently
Must have strong oral and written communication skills
Must demonstrate accuracy and thoroughness and monitor own work to ensure quality
Must be able to adapt to change in a positive manner and deal with frequent change , delays, or unexpected deadlines
Must be dependable, able to follow instruction, and respond well to feedback
Able to provide and support a vision and direction
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