What are the responsibilities and job description for the Assistant Casino Shift Manager position at Landry's?
Overview
This position is responsible for the overall supervision of casino table gaming activities and employees on an assigned shift to ensure that gaming regulations are observed and to protect the security and integrity of the games. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities
- Train, motivate, and supervise games staff in order to ensure that team members receive adequate guidance and resources to accomplish established department standards.
- Open and close games in a manner that provides optimal labor efficiency and customer service.
- Report any suspected irregular or illegal gaming practices to the Security / Surveillance Department and Director of Gaming Operations to ensure that gaming policies and regulations are observed at all times.
- Monitor security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.
- Grant complimentary services to high limit players, according to established guidelines, and resolves all guest complaints or problems to ensure courteous and friendly service to all gaming customers.
- Mentor and coach floor supervisors.
- Monitor and maintain card and dice inventory and insure the these controls a being followed on a daily basis.
Qualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
What we offer you :
Pay Range
USD $27.00 - USD $29.00 / Hr.
Salary : $27 - $29
