Order Processing Specialist - Customer Service

Crystal D is actively seeking a highly motivated Order Processing Specialist  The ideal candidate would be highly detailed and extremely tech savvy with the ability to navigate multiple systems and monitors. You would excel in this position if you can read and enter variable data from purchase orders into our order system.  Some orders will require contacting the customers if information is missing or if we need further clarification on the purchase order. Seamless communication is the key in this position, so all departments working on the order have all the info they need, to produce the order. Once the order is entered a seamless transition occurs over to the Order Managers and they will manage the order with our customers until the order ships. If you are looking for a ONE TEAM family style environment this would be the perfect team for you! What will you be doing? Proactively communicates order information with both internal and external customers. Anticipates customer’s needs and concerns Intentionally provides appropriate “follow-through” to customers, during the entry process, to ensure customer satisfaction Determines ways of improving the customer experience by providing and sharing of feedback between team members Support CSS Team by acting as a backup for needs of the department Uses effective listening / questioning techniques – listens to customers / co-workers intently and asks questions to achieve clear understanding Is considered to be an expert in knowledge of products and services and in the application of products and services offered by Crystal D Update customer database to keep account, contact and opportunity information current Hours are typically Monday-Friday between the hours of 8a-5p. However, during busy times, overtime and weekend hours will be required.  Hybrid work schedule may be available. Technical Skills Is polite, tactful, patient, professional, and diplomatic while working with customers Uses processes and technology to improve the quality and efficiency of service or production; follows processes well, applies training effectively Can maintain and grow technical knowledge and expertise. Can be accurate, precise and pay attention to detail Understands and can do basic math, to count, create shipping estimates, or produce a query / report Has “working” knowledge of personal computer operations and is proficient in the current version of Microsoft Word, Excel, and Outlook Is tech savvy and can learn and adapt to new technology quickly Must type at least 54wpm Benefits : Weekly Pay Paid Holidays Paid time off 401(k) match Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Tuition reimbursement MANY Company events Paid Volunteer Activities Pay : Up to $20 / hr.  Supplemental Pay : Company quarterly bonus Crystal D Core Values I do what I say I will do. You understand how to play to win with moral soundness. You keep commitments and do what’s necessary to reach goals. I have an unyielding persistence to improve. You know what it means to sweat the details and are continually looking for ways to improve. I live by the Golden Rule. I treat people the way you want to be treated. I have the burning desire to achieve in all you do. You don’t give up and always pursue a positive solution. I am committed to the ongoing viability of the company. You share our values and work to the best of your abilities. You don’t quit when times get tough, but you persevere. You also must possess these qualities to be one of our Memory Makers : grit, loyalty, tenacity, and excellent communication skills.

Salary : $20