What are the responsibilities and job description for the Order Processing and Customer Service Representative position at Duncan Company?
Company Overview :
Duncan Co. is a leader in providing reliable industrial flow control solutions. We are looking for an enthusiastic and detail-oriented Order Processing and Customer Service Representative to join our team. This role focuses on managing orders and providing excellent customer service post-order placement.
Job Overview :
The Order Processing and Customer Service Representative will be responsible for ensuring that all customer orders are entered accurately and processed efficiently. You will act as a liaison between sales, logistics, and customers to guarantee customer satisfaction and timely delivery.
Key Responsibilities :
- Order Management : Accurately enter and process customer orders, ensuring adherence to company procedures.
- Customer Support : Handle customer inquiries regarding orders, shipping, and delivery timelines with professionalism.
- Documentation : Maintain accurate records of order details, invoicing, and shipment tracking.
- Communication : Serve as the main point of contact for post-order customer interactions, providing updates and resolving any issues that may arise.
- Problem-Solving : Quickly address and rectify order discrepancies or issues to maintain customer satisfaction.
- Collaboration : Work with the warehouse and logistics teams to ensure orders are prepared and shipped as promised.
Qualifications :
Preferred Attributes :
Why Join Us?
Benefits :
Compensation : $50,000-$55,000 Dependent on qualifications
Salary : $50,000 - $55,000
