What are the responsibilities and job description for the Field Engineer Representative position at Crystal Management | CMIT?
Who We Are.
At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike.
FIELD ENGINEER REPRESENTATIVE
CMIT is seeking a talented IT Project Specialist (Systems Engineer III) to assist in fielding, integrating, upgrading, and supporting schedules and activities for deployed IT systems across the Air Force. As technical Field Engineering Representatives (FERs) for the Program Management Office, individuals in this position will facilitate communication between the field and the program office at meetings and conferences, ensure local operators and base personnel are informed of program status, progress, issues, and planning schedules, and provide the Program Manager with any local operator or base program status issues, concerns, or questions regarding fielded systems.
Responsibilities
- Participate in local user meetings (e.g., Daily Ops brief, Operational CCB (Configuration Control Board), Operational ERB (Engineering Review Board), DRB (Design Review Board), IOP (Information Operations Platform) Call, Ticket Review, ARC Ticket Review, Change Advisory Board (CAB)
- Based on Government provided information, provide briefings to leadership on the status of programs
- Participate in commander conferences, staff meetings, A6 director calls, IPT calls, section meetings, and other relevant unit meetings related to PMO deployed programs and systems
- Provide relevant program information back to the PMO via telecons, email, weekly meetings, and requested reports/documentation
- FERs will interface with program SMEs to assist in the coordination of system-specific tasks (i.e. Change Requests, cross-functional communication, etc.)
- FERs will be required to report on the following:
- Summary of all work accomplished by the FERs during the previous month
- Mission Impact of this work (i.e., schedule, cost, performance)
- Status of current efforts, issues, or risks
- In addition to acting as field liaisons, FERs will provide, as requested, on-site Field Service Engineering (FSE). These tasks may include the following:
- Provide FSE efforts such as equipment configuration, troubleshooting, and installation when directed by the Government
- Coordinate and accomplish data calls and site surveys when directed by the Government
Requirements
- 7-10 years of experience in a medium to large enterprise IT environment.
- Minimum of 5 years of experience in:
- Basic networking concepts, VLAN, trunking, and port-channel
- Knowledge of data communications, local-area networking, wide-area networking, routers, and switches
- Network (Layer 2, 3) LAN/WAN knowledge and switches/routers
- Understanding of Internet Protocol (IP) routing, switching, and the OSI model.
- Possess refined critical thinking skills, should be a self-starter, and multi-task capable.
- Approach work as diplomatic, adaptive to a dynamic environment, dependable, and reliable.
- Ability to coordinate and disseminate information across multiple agencies and interface with senior leaders on a regular basis.
Education/Certification
- Bachelor's degree in a related technical discipline or MIS in a related field is preferred but not mandatory.
- DoD 8570 IAT Level 2 baseline certification (e.g. CCNA-Security, CySA , GICSP, GSEC, Security CE, CND, SSCP) is required.
- Ability to obtain ITILv4 within 60 days of start through participation in the company's flexible training program.
- Ability to obtain Cloud or Project within 60 days of start through participation in the company's flexible training program.
Clearance Required
- Active DoD Secret required with the ability to upgrade to TS/SCI if necessary.
Who Makes It Happen.
At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include:
- Medical / Rx
- HSA / FSA
- Dental & Vision
- Life / AD&D
- Long & Short Disability
- Disability Insurance
- Accident Insurance
- Critical Illness
- Hospital Insurance
- Pet Benefits
- Education / Training Program
- 401k Retirement / Match
- Generous Paid Time Off
- Flexible Parental Leave
- Volunteer Time Off
- Flexible Work Locations
- Alternative Work Schedules
CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Crystal Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
