What are the responsibilities and job description for the Host - Summer 25 position at Crystal Mountain, Inc.?
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Discounted friends & family day-ski vouchers (Up to 85% off)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Host
Business Unit: Summit House
Position Reports to: Restaurant General Manager, Supervisor
Positions Reporting to this Role: None
Location: Washington
Wage Range: 16.50 - 18.50 DOE tips
JOB SUMMARY
As a restaurant hostess/host of Crystal Mountain you have the most control over the flow of the restaurant. You are a key piece in the restaurant operation and direct the flow of service, working with the manager, the servers, and the kitchen on timing seatings in order to provide the best possible guest experience.
ESSENTIAL DUTIES
Greet guests as they enter and put them on a waiting list if necessary
Provide guest with menus and answer initial questions with excellent customer service
Seat guests at tables or direct to waiting areas
Operation of our online reservation system
Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
Engaging with the guest to ensure they’re happy with food and service
Respond to complaints and let manager on duty know
Knowledge of the menu: ingredients, allergens, preparation and presentation of the food
Assistance with other positions in the restaurant as needed and duties as assigned
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
High School diploma or equivalent preferred
Ability to provide top notch customer service in a fast-paced environment
A positive attitude and ability to work well under pressure with all restaurant staff
Does high quality work with minimal supervision
PHYSICAL DEMANDS AND WORKING CONDITIONS-
This position is required to work days, evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
