What are the responsibilities and job description for the RV Host - Summer 25 position at Crystal Mountain, Inc.?
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Discounted friends & family day-ski vouchers (Up to 85% off)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Recreation Vehicle Parking (R.V) Host
Business Unit: Parking and Transportation
Position Reports to: Parking and Transportation Manager
Positions Reporting to this Role: 0
Location: Crystal Mountain, Washington
Wage Range: $25.00 - 28.00 / hr
JOB SUMMARY/ESSENTIAL DUTIES-
Review reservations on RoverPass, provide updated information via email and phone to all customers headed to the resort as needed.
Review cancellations on RoverPass, provide refunds to customers per the guidelines of the resort cancellation policy. Contact customers informing of their refund’s information.
Reply to customer concerns about arrival/departure times, R.V site, amenities provided at the resort, road conditions, and shuttle schedule.
Monitor the R.V site snowpack conditions and inform the Parking and Transportation Manager if any treatments or removals need to be scheduled to maximize space between campers.
Monitor the R.V lot daily, reviewing license plate and R.V descriptions to ensure that only reserved customers are parked in reserved slots.
Guide and assist vehicles into each site, maximize the amount of space used for each reservation and ensure customers are using the proper outlet for their R.V.
Control the R.V line, do not block the shuttle lanes.
Monitoring quite times and over all cleanliness of the lot
Enforcement of alcohol intoxication usage while camping, along with following the regulations for fire bands.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Management or Supervisory Experience
Must be 18 or older
Logistic and Data Entry skills set.
Clear and concise verbal and written communication skills
Excellent customer service skills
Self-motivated, able to maximize use of time and resources provided to them.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
Working outside in adverse weather conditions for long periods of time
This position is required to workday, evenings, weekends, and holidays while in operation.
Strong ability to drive in all types of weather conditions
Adapt to daily lot changes due to snowpack or large amount of customer for a specific day
Ability to remove or shovel snow way from the R.V shed and or R.V lot entrance
Conduct level 1 clean up, picking up and dumping trash, porta potty clean up.
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
Engage with guests, employees, and supervisors daily, along with having working knowledge of Crystal Mountain.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Salary : $25 - $28
