What are the responsibilities and job description for the Alpine Slide Attendant/Lift Operator (FT or PT Seasonal) position at Crystal Mountain?
Job Summary
The Alpine Operator will facilitate the Alpine Slide operation while providing great service, a quality program and safe recreation.
Job Duties and Responsibilities
Competencies:
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.
The Alpine Operator will facilitate the Alpine Slide operation while providing great service, a quality program and safe recreation.
Job Duties and Responsibilities
- Uphold and support department expectations, Great Service and Safe Recreation.
- Assist department in minimizing liability and risk.
- Follow activity standard operating procedures (SOP’s).
- Complete proper set up and clean up duties assigned as outlined on the SOP.
- Verify protocol is followed: ensure all participants have a valid “Release” wrist band and lift RFID card prior to the activity.
- Load and unload the Alpine Slide carts from the track to the chairlift.
- Prep and check that all lift chairs, runs, signage, staging areas and carts are safe for daily operations and check/monitor during shift.
- Be alert and assist guests on and off chairlifts. Give verbal instructions every time to ensure safety.
- Be alert and assist guests on and off Alpine Slide. Educate guests on proper/safe sliding with verbal instructions every time.
- Participate in ski lift evacuation training exercise and actual lift evacuations, if necessary.
- Complete all required forms such as the Daily Lift Log, Slide Maintenance Log and Sled Maintenance Log.
- Complete all lift related incident forms accurately, legibly and timely.
- Keep area around Alpine Slide clean and trash free.
- Communicate to Lead or Supervisor any operation observation or guest comments/concerns.
- Organize Alpine Slide gear and storage.
- Work special events and other programming as needed. Assist with private group blocks.
- Follow all safe work practices to include the use of personal protection equipment (PPE) and Blood Borne Pathogens (BBP) procedures when around injuries.
- Interact and provide a safe, fun environment always.
- Other duties as assigned.
Competencies:
- Lift operations experience preferred but not required
- Excellent guest service.
- Clear and concise verbal and written communication skills. Able to read and follow manuals and procedures.
- Must possess a high level of concentration, self-motivation, the ability to multi-task and the drive to have fun!
- Previous experience working with children a plus.
- Must have the ability to work independently.
- Must be dependable and able to meet goals.
- Exemplifies professional conduct and adherence to company Core Values.
- Minimum of a high school diploma or GED equivalent.
- Combination of education and experience that enables performance of all aspects of the position.
- While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
- The employee is frequently required to walk. The employee is occasionally required to climb or balance.
- The employee must regularly lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to extreme heat.
- Evenings, weekends and holidays are a regular part of the schedule.
- Must have excellent attendance and conduct record for consideration.
- Must be at least 18 years old.
- Unrestricted and insurable driving record preferred.
- Non-smoking candidates preferred.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.
