Insurance Product Manager II - Delivery - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Product Manager II – Delivery -Remote. Join us and support CSAA IG in achieving our goals!

Your Role

Leads the design and modernization of Product Delivery platforms across multiple distribution channels, collaborating closely with the design team and stakeholders in Technology, Product, Marketing, and Partner AAA Clubs. You will lead initiatives to simplify business processes for agents and customers, ensuring solutions meet end-user needs and preferences. Leading both user experience and underwriting to meet company targets is crucial. Together, we strive to deliver modern products, competitive pricing, and premier experiences.

Your work

Product Delivery

• Identify and craft the strategy for Delivery platforms, developing designs for insurance products’ detailed delivery through multiple channels (branch agents, call center agents, independent agents).
• Continuously understand end-user preferences and the competitive marketplace to develop relevant product features and delivery methods. Streamline processes, implement advanced technologies, and improve risk assessment methodologies.
• Assess and implement cutting-edge software and tools, including AI, machine learning, and data analytics.
• Continuously craft and improve existing CSAA IG experiences, focusing on both traditional performance measures and user feedback.
• Ensure the team has robust reporting and analytical capabilities for effective performance monitoring and organizational transparency.
  
  

Strategic Innovation and Growth

• Drive the execution of our product strategy and implementation with minimal mentorship.
• Provide consulting and recommendations to leaders for future products.
• Collaborate with cross-functional partners
• and support teams to develop actionable insights and recommendations.
• Assist leaders with Cost-Benefit Analyses (CBA) and foster collaboration with Finance for accurate projections and informed decision-making.
• Support Value Stream Leads and the Product Design & Delivery Advisory Board by crafting and submitting high-quality, timely business roadmaps.
• Leverage advanced data science and an upgraded tech stack to modernize our platforms.
  
  

Market Execution and Performance Management

• Develop, modify, and execute policies and procedures. Make final decisions on administrative, strategic, or operational matters to achieve objectives.
• Anticipate issues, develop preventative measures, and identify additional information needed to understand the impact of alternatives. Adapt projects and designs based on customer or business partner feedback.
• Develop and lead controls to ensure deliverables meet or exceed expectations, holding responsible stakeholders accountable.
• Deliver consistent experiences to drive profitable results from underwriting and expense management, regardless of the underwriting cycle.
• Proactively monitor purchasing data and communicate trends to internal stakeholders for timely decision-making.
  
  

Collaboration

• Collaborate across functional disciplines and departments, communicating effectively to all leadership levels. Key interactions include State Product Managers, Actuarial, Risk Management, AAA Partner Clubs, Strategy, Marketing,
• Distribution, Policyholder Service and Solutions, Business Architecture, and IT.
• Communicate progress, challenges, and results of initiatives to leadership and stakeholders.
• Lead effectively in a dynamic, matrixed, cross-functional environment. Identify and escalate matters of business risk.
  
  

Required Experience, Education And Skills

• Bachelor's degree in related area (Marketing, business, or a related field) or an equivalent combination of education and experience.
• 8 years of increasingly responsible product leadership experience in the P&C industry with demonstrated success in delivering new products and/or features from concept to launch.
• Strong knowledge of personal lines product and project management, customer experience, financial drivers of product profitability/pricing, distribution, rating/underwriting, forms, rules, coverages, the P&C industry, competitors, legislative and DOI regulations, and strategic planning.
• Exhibit strong understanding of core insurance business processes and the purpose of Product Delivery
• Understanding of business & technology systems and processes and how they link together.
• Deepens technical knowledge within own specialized area through exposure and continuous learning
• Excellent Financial analysis and reporting skills
• Excellent ability and skills to co-lead cross functional teams
  
  

What would make us excited about you?

• Advance degree in related field
• CPCU and/or Actuarial exams
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
  
  

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation. 
  
  

Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https//careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.  

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