Employee Experience Manager - CSC Los Angeles

Job Title: Employee Experience Manager

Reports To: Director of recruiting & Employee Retention

Location: Torrance, CA

Supervises Others: Yes

FLSA Status: Non-Exempt

COMMITMENT: Full-time.

COMPENSATION: $65,000 – 70,000 Annually

BENEFITS: 401(k) and Life Insurance, Vacation Time, Dental Insurance, Medical Insurance, Voluntary Life Insurance, Vision Care Insurance Direct Deposit, ESOP – Employee stock ownership program, Relocation Stipend, Paid Travel, Long/Short Term Disability, Management Growth & Development Plan Mentorship Program, Bonus Opportunities Corporate Trainings

ABOUT CONTEMPORARY SERVICES CORPORATION (CSC):

Established in 1967, CSC is the world leader in crowd management and event security. CSC’s esteemed clientele base includes more than 120 stadiums and arenas, over 100 universities and scholastic institutions, more than 49 convention centers, and numerous clients within the professional ranks of MLB, MLS, NBA, NFL, NHL, and NASCAR. CSC has also provided services for the world’s most prestigious special events, including Collegiate Bowl Games, NCAA Final Four Tournaments, Ryder Cup, Presidents Cup, US Open Tennis, Kentucky Derby, 30 Super Bowls, 10 Olympic Games, 4 Presidential Inaugurations, 3 Papal Visits, and 2 FIFA World Cups. CSC operates 49 branch locations throughout the United States and Canada. For more information, please visit our website www.csc-usa.com

GENERAL PURPOSE OF THE JOB:

The Employee Experience Manager will spearhead the development and execution of strategic engagement initiatives designed to cultivate a dynamic and positive company culture, thereby promoting employee retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assess the acclimation and skill acquisition of recent recruits during the initial month of employment.
• Serve as a dedicated point of contact for new hires, guiding their acclimation to the company culture and facilitating their professional development.
• Implementing employee engagement strategies to optimize performance during high-volume seasons
• Manage the recruitment and interview process for the Supervisor Professional Development Program.
• Utilize surveys to cultivate a culture of open communication and ensure employees’ voices are actively heard.
• Analyze employee feedback and complaints, partnering with Event Managers to implement operational improvements at their respective venues.
• Strategically communicate the benefits of our Employee Stock Ownership Program to enhance employee retention by fostering a sense of shared ownership and long-term career growth opportunities.
• Maintain the employee referral program through efficient tracking and streamlined payout processing.
• Implement a recognition program utilizing tangible commemoratives to acknowledge employee tenure and exceptional performance.
• Assist the Recruiting Managers in the development and implementation of off-site hiring events and new employee orientation programs.
• Additional tasks and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

Assists as directed by the Director of Recruiting and Employee Retention, and as needed by corporate or company business conditions, in the oversight of retention operations to ensure proper functioning in compliance with all company policies and procedures. Develops and maintains an effective company retention and engagement program, to include developing and maintaining programs for high performance standards, to improve employee experience at all levels of the company, and to provide guidance and direction to employees to assist in their professional development.

SKILLS:

• Strong computer skills and working knowledge of Microsoft Office Products

• Must become proficient in company Workforce Management Systems

• Good verbal and written communication skills

• Strong interpersonal skills and the ability and flexibility to interact with applicants and employees with tact and diplomacy

• Proficiency in Social Media platforms (Facebook, LinkedIn, Instagram)

• Proficiency in virtual communication: Zoom, Google Meet, & Microsoft Teams

• Ability to speak effectively before groups of employees, applicants or organizations

• Excellent customer service skills

• Effective time management skills

• Must be a self-starter and be able to make independent decisions

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree; and/or related experience and/or training in recruiting, human resources, marketing, communications, public relations, fundraising or equivalent combination of education and experience.

LANGUAGE ABILITY:

Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to author speeches and articles using original or innovative styles and techniques. Ability to speak effectively before large groups of customers or employees.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in abstract, concrete, or mathematical and diagram formats. Ability to apply common sense understanding to support problem-solving initiatives.

COMPUTER & EQUIPMENT SKILLS:

To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Microsoft Explorer; Microsoft Outlook; Microsoft PowerPoint; and Microsoft SharePoint. Must become proficient using the company Prota-Tech Scheduling and Hiring program.

Contemporary Services Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.